Director of Security
Company Background
The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit, and a true creative attitude. A destination layered with events and amusements that leave you with an uplifted feeling.
The Standard's irreverent and playful sensibility, combined with careful consideration of design, detail, and service, has established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un-Standard-ness.
Mission Statement
To create experience by embracing and empowering a diverse collective of team members, collaborators, and guests, who choose to call The Standard home.
Our Purpose
The Standard’s commitment is to be an anchor for each neighborhood in which we reside as well as a platform for culture and creativity. Bringing people together in its spaces to interact with each other in genuine ways.
Our promise is to ensure that a stay is an experience and that memory means making friends and having stories to tell. To understand why it exists is to understand that The Standard, is a platform for people to meet, to engage, to learn, to dine, to sleep, to dance, hideaway, make-believe, and do so whilst being yourself and having fun doing it.
We think of ourselves as a stage, not just a hotel. Here, you can become whomever you like, even if for just a night. Here, you will meet new friends, find new challenges, eat new food, stay up late, sleep in later, and at times, never even leave the property. We are unapologetically comfortable with disrupting expectations. It’s WHO WE ARE!
#StandardFamily
Job Title: Director of Security
Department: Administrative and General
Location: The Standard, High Line
Reporting to: Managing Director
Responsible for: Security, Safety, Fire Protection
Job Purpose:
The
Director of Guest Relations manages the wellbeing of internal and external
guests in and around the property.
Main Duties &
Responsibilities
Maintain complete awareness of:
Scheduled group activities and house count
Hotel facilities and services
Hours of operation
Facility layout
Fire and emergency plans
Departmental rules of conduct
Review department log records and be familiar with pertinent information relevant to all daily shifts. Review the hotel status and follow up actions with all shift agents.
Issue keys and equipment to designated hotel personnel. Maintain accurate records and ensure the safekeeping of such in accordance to hotel procedures
Ensure all non-hotel personnel arriving at employee entrance are properly documented while on property according to hotel policy
Supervise the inspection of employee packages, purses, etc as employees enter or leave the property as designated by hotel policy
Provide escorts for employees in accordance with departmental standards
Ensure that afterhours access into secured hotel areas are properly authorized, monitored and documented in accordance with hotel standards
Hand deliveries received during non-business hours following hotel procedures
Work with outside agencies (i.e., police, fire departments, and emergency services) cooperatively and follow established hotel regulations
Coordinate emergency situations as specified in departmental manual
Monitor surveillance cameras
Investigate all alarms and comply with respective procedures
Patrol the property with specified equipment, checking all designated points and document all actions taken in accordance in departmental standards. Review Deggy logs for all agents.
Resolve safety hazard situations.
Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures
Challenge suspicious persons on hotel property in accordance with departmental procedures
Conduct designated investigations of theft or lost items, noise, and assault complaints, food poisoning and other guest complaints; complete documented reports in accordance with departmental procedures
Responsible for properly handling and documenting any and all lost or missing items from hotel guests, employees, or visitors.
Respond to the scene of guest/employee accident promptly; administer first aid/CPR in accordance to guidelines and comply with all departmental procedures; communicate specified information to EMS/medical personnel as required
Comply with state regulations and hotel guidelines for handling intoxicated guests
Maintain confidentiality of all incidents and hotel reports/documents; release information only to authorized individuals
Promote positive relations with guests and employees alike
Accommodate all guest requests courteously
Answer the departmental telephone within 2 rings, using proper salutations and telephone etiquette
Communicate by radio with designated hotel personnel in accordance with hotel standards
Monitor and handle guest complaints by following procedures and ensuring guest satisfaction
Monitor and maintain cleanliness and working condition of departmental equipments, supplies and work areas
Legibly complete designated reports as specified in departmental guidelines
Document all pertinent information in the daily log
Complete all paperwork and closing duties before leaving
Review hotel status and any follow-up actions with on-coming Guest Relations Agent
Uphold all hotel policies and procedures as outlines in the employee handbook
Observe and report any and all actions, incidents, events, and behaviors to the Managing Director
Specific Requirements:
Understanding: Ability to read, comprehend and carry out instructions according to established procedures
Comprehension: Fluent in the English language
Organizational Skills: Work efficiently, utilize multi-tasking, prioritize tasks
Hygiene and Sanitation: Adherence to uniform, grooming and personal hygiene standards and expectations per SOP’s
Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings when scheduled
Responsibility: Personal comportment in line with Standard, New York policies, standards, and expectations
Desirable:
Multi-lingual
Prior work experience in a related area
Physical Requirements
Ability to stand for long periods of time
Must be able to walk consistently throughout an 8 hour period
Satisfactorily communicate with guests, management and co-workers to their understanding.
Compensation and Benefits
- Pay Rate $110-130,000
- Bonus Eligible
- Excellent and Affordable Health care coverage
- Life Insurance, Disability Insurance, Pet Insurance
- 401k with Company match
- 160 hours of PTO / year and Company recognized holidays
- Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace
- Employee Meals, Employee Referral Program, Commuter Discounts
- Regular fun staff events and celebrations!!!
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays.
Standard High Line Employer, LLC (the “Company”) is an Equal Opportunity Employer