Bar & Beverage Manager

Responsibilities:

· Oversees 3 bars in the Hotel.

· Ongoing control and enhancement of quality standards and guest services.

· Ensuring that all areas maintain a first-class and positive visual impact including ambiance, cleanliness, orderliness and décor.

· Strive to continually improve guests satisfaction through strong and visible floor presence.

· Work with the stewarding team to ensure that all equipment needs are met, and all equipment are properly maintained and inventoried.

· Work to create new ideas and promotions resulting in increased opportunities for food and beverage sales.

· Ensure a safe and healthy work environment for colleagues.

· Promote awareness of health and safety surrounding the responsible service of alcohol.

· Ensure point of sale system is always updated and maintained with complete accuracy.

· Conduct all necessary communication meetings.

· Assist with creating signature outlet beverage menus.

· Lead the bartending team in all day-to-day operations in all 3 bars.

· Create specialty beverage promotions for slow moving items and high margin products.

· Assist with the creation and execution of the restaurant Budget and forecast.

· Assist with the creation and execution of the Bars marketing plan.

· Encourage and train colleagues to go beyond the norm for guests through surprising and delighting.

· Train colleagues on recommending, promoting and upselling beverages.

· Ensure all team members are aware of guest satisfaction survey results and follow up action plans.

· Actively participate in the hiring process to identify the right talent to support the outlet's concept in-line with The Hotel’s recruiting guidelines.

· Monitor and maintain the productivity level of colleagues.

· Coach, guide and support team members to ensure their capabilities and degree of professionalism meet the needs of guests and the hotel.

· Performance management of all team members and celebrates colleagues’ successes.

· Ensure compliance with all food and beverage policies and procedures.

· Manages compliance with all applicable beverage and liquor laws.

· Understands beverage control procedure including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials and mix of sales.

· Communicates critical information to colleagues regarding daily events.

· Ensure all bar equipment are properly cleaned and maintained and control purchases and inventory.

· Continously work to improve guests’ satisfaction.

· Be well versed in all necessary Hotel brand standards and history and ensure all direct reports are likewise versed.

OTHER RESPONSIBILITIES

· Ensure a service-oriented culture focusing on guests’ needs

· Be well versed in the hotel’s fire and life safety emergency procedures

· Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

· Build strong working relationships with other hotel departments

· Attend meetings with senior management to discuss future business strategies and review ongoing action plans and progress

· Maintain the highest standard of personal appearance and cleanliness

Requirements:

· Candidate must possess at least a Secondary School "O" Level, "N" Level or higher / Pre-U / A level / College, Diploma, Advanced / Higher / Graduate Diploma, Food & Beverage / Professional Certificate/NiTEC.

· Minimum 2 years of relevant experience in a similar luxury hotel or free-standing bar capacity

· Strong verbal and written communication skills in English.

· Results and service oriented with an eye for details.

· Ability to multi-task, work well in stressful & high-pressure situations.

Competencies

· Strong leadership, interpersonal and training skill

· Acts as role model to demonstrate appropriate behaviours

· Creative and passionate

· Hands on

· Up to date with market trends

· Good communication and guests contact skills

· Luxury service oriented with an eye for detail

· Ability to work well in stressful and high-pressure situations

· A team player and self-starter

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