Bartender
Responsibilities:
- Listen to every guest and observe body language carefully in order to be able to understand guest’s needs and expectations, and consistently surprise and delight every guest.
- Create and maintain a strong guest ‘first name’ relationship and combine this with an excellent memory for guest preferences.
- Have a good understanding of the outlet’s concept and food and beverage offerings, and be able to verbally explain those to the guests with personality and flair on the line.
- Have the knowledge of mixing and matching ingredients to offer an outstanding selection of creative cocktails, non-alcoholic drinks, spirits, beers and wines, be able to garnish all drinks as per the given standards, and explain their characteristics.
- Set up daily bar counter and ensure that mise en place, any other required ingredients and equipment are prepared in order to work as efficiently as possible.
- All bottles and ingredients should be set up as per the bar’s standard to assure they are in easy reach and facilitate effective service.
- Assist the Head Bartender and Bar & Beverage manager to create new mixed drinks and cocktails for promotional activities and new menus.
- Check the inventory daily before each shift to assure correct amounts are stocked up, so to avoid running out of stocks during service periods.
- Handle cash, credit card, and other forms of payment accurately and efficiently, and process transactions using the point-of-sale (POS) system.
- Closing the bar at the end of each shift, including cleaning and sanitising the bar area, equipment, and utensils, inventory check and securely storing supplies.
- Clean and sanitise the bar areas after each shift and when required.
- Responsible for checking and recording the temperature of the bar fridges and follow the First in, First Out standards.
- Ensure compliance with all food and beverage policies and procedures, as well as applicable beverage and liquor laws with responsible service of alcohol.
- To always take corrective action if service errors occur, ensuring all solutions exceed the guest’s expectations
Other Responsibilities
- Ensure a service-oriented culture focusing on guests’ needs
- Be well versed in the hotel’s fire and life safety emergency procedures
- Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
- Maintain the highest standard of personal appearance and cleanliness
Requirements
- Candidate must possess at least a Secondary School "O" Level, "N" Level or higher / Pre-U / A level / College, Diploma, Advanced / Higher / Graduate Diploma, Food & Beverage / Professional Certificate/NiTEC.
- Relevant experience as a bartender in a similar luxury hotel or free-standing restaurant capacity providing customer service for at least one year
- Excellent verbal, reading and written communication skills
- Ability to understand effective approaches of communication with different individuals
- Bartending competitions experience is an advantage
Competencies
- Passionate about the hospitality industry
- Energetic and personable
- Aware of the local market trends in mixology
- Good communication and customer contact skills
- Service orientated with an eye for detail
- Ability to work well in stressful and high-pressure situations
- A team player and self-starter
- Perform job with attention to details and the ability to organize and handle multiple tasks
- Ability to understand the flow of service and support colleagues