Bartender
Job Purpose:
We aim to bring a fresh twist on and new life to dining and nightlife experiences. Our point of view is informed and refined, and our restaurants, like our hotels, vibrate with the social energy of our time. Core to the experience of The Standard Bangkok Mahanakhon, is our food and drink offerings aiming to broaden people’s horizons while engaging and intriguing our communities.
Throughout the Food & Beverage Division you create unique experiences for guests going above and beyond for them to have extraordinary experience within and across the different outlets.
You are responsible for providing a cool and sought-after bar experience in the Hotels bars and restaurants. Create an emotional connection with the guests of The Hotel and the city through exceptional technical skills, an engaging and outgoing personality and leading market product knowledge.
As a bartender you demonstrate technical skills and product knowledge and use this to provide daily operational success for the Food and Beverage outlets. You cherish these moments, work together as a team, promote harmony, enhance productivity and have fun.
As a bartender you report to the Head Bartender and provide guidance to other colleagues when needed.
Duties & Responsibilities:
Listen to every guest and observe body language carefully in order to be able to understand guest’s needs and expectations, and consistently surprise and delight every guest.
- Create and maintain a strong
customer ‘first name’ relationship and combine this with an excellent memory
for guest preferences.
- Have a good understanding of the
outlet’s concept and food and beverage offerings, and be able to verbally
explain those to the guests with personality and flair on the line.
- Have the knowledge of mixing and
matching ingredients to offer an outstanding selection of creative cocktails,
non-alcoholic drinks, spirits, beers and wines, be able to garnish all drinks
as per the given standards, and explain their characteristics.
- Support the bar manager when
required to train colleagues in accordance with the applicable standards and
policies and regularly update the Standard Drink Appearance file (SDA).
- Set up daily bar counter and
ensure that mise en place, any other required ingredients and equipment are
prepared in order to work as efficiently as possible.
- All bottles and ingredients
should be set up as per the bar’s standard to assure they are in easy reach and
facilitate effective service.
- Assist the head bartender and
manager to create new mixed drinks and cocktails for promotional activities and
new menus.
- Check the inventory daily before
each shift to assure correct amounts are stocked up, so to avoid running out of
stock during service periods.
- Clean and sanitize the bar areas
after each shift and when required.
- Responsible for checking and
recording the temperature of the bar fridges and follow the First in, First Out
standards.
- Ensure compliance with all food
and beverage policies and procedures, as well as appliable beverage and liquor
laws with responsible service of alcohol.
- To always take corrective action if service errors occur, ensuring all solutions exceed the guest’s expectations.
Other Responsibilities
- Ensure a service-oriented culture focusing on guests’ needs
- Be well versed in the hotel’s fire and life safety emergency procedures
- Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
- Maintain the highest standard of personal appearance and cleanliness
- Perform other duties assigned by the management
Knowledge and Experience
- Minimum Secondary / High school education degree
- Relevant experience as a bartender in a similar luxury hotel or free-standing restaurant capacity providing customer service for at least one year
- Good reading, writing and oral proficiency in English and Thai language
- Bar
tending competitions experience an asset
- Pre-opening experience an asset
Competencies
- Passionate about the hospitality industry
- Energetic and personable
- Aware of the local market trends in mixology
- Good communication and customer contact skills
- Service orientated with an eye for detail
- Ability to work well in stressful and high-pressure situations
- A team player and self-starter
- Perform job with attention to details and the ability to organize and handle multiple tasks
- Ability to understand the flow of service and support colleagues