Housekeeping Admin

Job Purpose:

Supporting housekeeping staff typically involves maintaining cleanliness and organizing supplies in a hotel or other hospitality establishment. It also includes assisting in day-to-day operations by passing on messages, handling telephone calls, managing left-behind properties, charging, or posting minibar items in the system, preparing summary consumption reports, controlling the issue and return of keys from staff, ensuring staff attendance, and maintaining sufficient first aid supplies.

Duties & Responsibilities:

Managing and monitoring inventory levels of cleaning supplies, linens, and other housekeeping materials to ensure an adequate supply is maintained.
Ordering and restocking supplies as needed.
Communicating with housekeeping supervisor and staff to coordinate tasks.
Collaborating with housekeeping staff and other departments, such as front office, engineering, and security. To ensure effective communication and coordination.
Maintaining accurate records of housekeeping activities including room occupancy.
Responding to guest requests for additional items like towels or toiletries.
Tracking lost and found items.
Reporting any maintenance issues: identifying and reporting any maintenance issues or safety hazards to the appropriate personnel for prompt resolution.
Tracking lost and found items.
Reporting any suspicious activity or lost property to security and engineering team.
Assisting in the training and supervision of housekeeping staff, ensuring they follow established procedures and deliver high-quality service.

Knowledge and Experience

Verbal and written communication skills.
Interpersonal and customer service skills.
Organizational skills and attention to detail.
Time management skills with a proven ability to meet deadlines.
Proficient with Microsoft Office Suite or related software.
Ability to work under pressure
Great administrative skills
Ability to adapt to a new environment, methods, and systems
Prior experience as a Housekeeping Clerk

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