Manager, Sales (Pattaya Based)

Job Purpose:

The Sales Manager is accountable for proactively soliciting and managing sales opportunities in line with the annual business development and sales plan, and to achieve/exceed budget in executing the sales strategy of the Hotel. Generate new accounts and building relationship within assigned segments. Provide sufficient leads to achieve objectives and goals.

 

Basic Function:

• Set sales goals, compare performance to goals, and adjust goals as needed
• Align current team processes and procedures, identify opportunities for improvement, and inplement them
• Build customers loyalty and strenghten relationship
• Provide detailed and accurate sales forecasts
• Foster a competitive yet collaborative team environment
• Achieve individual performance through measurement, and suggest sales lan, strategies and actions as needed

 

Duties and Responsibilities:

• Achieve daily and monthly targeted number of sales activities with effectiveness
• Develop business leads for the Hotel on a weekly basis
• Prepare monthly list of accounts to penetrate for the following month
• Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts
• Update Director of Sales on market trends and business leads
• Prepare monthly action plan for main market segment and implement an account development plan for key accounts to achieve maximum revenue in both short and long term
• Perform monthly review account profile on room nights production and average rate
• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive Edge
• Fully responsible of accounts under his/her management to achieve financial and non-financial objectives , including contracting, updating profile and renewing contracts

• Solicit new and existing corporate/group/catering accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Conduct negotiations to achieve the best profit and rates for The Standard, Pattaya Na Jomtien
• Attend hotel clients and local community business events to network and maintain high visibility
• Identify and communicate ideas, customer expectations from assigned segments and territory
• Update management and other departments on VIP arrivals, meet and greet accordingly
• Attend Domestic and overseas trade shows, key clients events, FAM trips and sales trip as planned, submitted and approved at the beginning of each year and updated calendar at each quarter
• Ensure that all accounts profile, all sales reports and any other relevant information are updated
• Develop and maintain positive and productive working relationships with other employees and departments
• Maintain confidentiality of proprietary materials and information
• Follow company and department policies and procedures
• Ensure dress-code and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures

 

Physical Requirements:

• BS/MS degree in business administration or a related field
• Minimum of 3-5 years in sales management experience in a similar capacity preferably in a midscale class environment or related profesional área.
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Preferably with Hotel Brand Background
• Critical strategic thinking, strong analytical skills
• Being good business partners to support strong operation teams
• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge Solicit new and existing corporate/MICE group accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication.
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Achieve daily and monthly targeted number of sales activities with effectiveness
• Good presentation skills
• Have good communication skills in written and spoken English
• Positive attitude toward challenges and the drive to excel and mature with excellent leadership and management skill
• Outgoing personally lively entrepreneur and autonomous
• Highly motivated, pro-active in problem solving and result oriented
• Able to travel to property as required and necessary.

 

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